Privacy Policy

This Privacy Policy describes the Provider's personal data processing practices for the Provider's mydownloader service ("Service(s)"), in general or through the Provider's websites, collectively or individually "Site(s)"). The Provider acts as data controller and the Provider's subsidiaries as data processor.

Details about Provider

The name and details of Provider can be found in the welcome email sent to you upon subscribing to the Site. In addition, it can be found after logging in to the website mydownloader.online in the footer of this website, and on the My Account details page on mydownloader.online/account.

The Provider is bound by the applicable privacy legislations and regulations, including the General Data Protection Regulation (GDPR). The Provider is responsible for keeping Customer administration and data management for analysis and marketing purposes. The Provider has the duty to carry out its responsibilities under the GDPR. The Provider is responsible for all data processing on behalf of the Provider

Please take time to read the Provider's Privacy Policy carefully.

By visiting this Site, providing the Provider with Customer's personal data or other information on the Sites, or by subscribing to the Service, or by entering into a contract with the Provider, Customer expressly acknowledges that Customer has read and agreed to the terms of this Privacy Policy.

Minors (as defined by law in various countries) ("Minors") cannot subscribe to the Service. Parents and legal guardians are responsible for the use that is made of the Services, and Sites by their Minors.

Pursuant to the General Data Protection Regulation 2016/679 ("GDPR") and other data protection laws, the Provider reserve the right to amend this Privacy Policy at any time. A notification on the Site(s)' home page will alert Customer, or a message will be posted in Service(s), or in specific cases, Customer will receive an e-mail.

1. What information or personal data does the Provider collect from Customer and why?

The Provider may collect and process personal data and other information as listed below (collectively referred to as "Data") to perform the Provider's obligations under the contract Customer signed with Us, or to provide Services to Customer.

Please note that the Provider does not collect or process any sensitive personal data (i.e., data which directly or indirectly reveals racial or ethnic origins, political, philosophical or religious opinions or trade union membership, as well as genetic, biometric data for the purpose of identifying a single natural person or which relates to health or sexual life, and for any such purpose). Therefore, the Provider asks Customer to abstain from sending any such data over to the Provider.

The Provider's contracts and registration forms indicate any specific Data which Customer is required to provide.

1.1 Personal Data

Personal Data means information that directly or indirectly relates to Customer as an identified or identifiable natural person. This may concern, depending on the contract, the Sites, the Products or Services, Customer's status and/or the means of collection, all or part of the following Personal Data:

Name(s) and surname;
Postal address (invoicing or delivery);
Landline or mobile (personal or professional) phone number;
Email address;
Banking information (bank or other account information, bank account details, credit/charge card information, number, expiry date, visual cryptography);
Passport number or ID number;
Spoken language or chosen language for the Sites or Services
Any confidential information to help Customer recall Customer's personal identifiers or passwords;
IP address (number automatically assigned by Customer's Internet Access Service Provider or the MAC address of Customer's electronic devices from which access to the Site(s) is made and which are subject to an automatic identification and recording for each use of the Site(s);
Demographic data on Customers (e.g. age, gender, place of residence);
Technical information, such as cookies;
Geolocation data (country level only);

1.2 Other information

The Provider also collects other data that does not necessarily lead, directly or indirectly, to Customer's identification as a natural person ("Other Information").

In such a case, the Provider will process it in accordance with the conditions described and for the purposes set out in section 3 below. These Other Information may be:

Information on the Customers' Internet browser and devices to access the Sites, such as the type of device, screen resolution, version of operating system, type and version of the Internet browser, as well as the type and version of the Service used. A unique identifier may be assigned to the device from which Customers access the Service(s) delivered by the Provider or its service providers;
Data relating to Customers' use of mobile applications or other communication services: within this context the Provider may collect the unique identifier, as well as Other Information relating to the connecting device in order to provide content to the devices. It may also collect the date and time of access to the servers, as well as the downloaded files and information;
Server Log files to manage the Services, diagnose problems affecting the servers, or determine Customers' geolocation data (on country level);
Information collected using cookies, clear gifs, web beacons, pixel tags or other similar technologies; Demographic or Other Information as long as it does not allow the person's identification;
Information on the Services' use via analytical tools enabling the Provider to provide Customer with enhanced performance level. The information thus collected may provide the Provider with information regarding the most used services and functions, the type of equipment used, its characteristics, country, and downloading language.

2. How does the Provider collect Customer's Data?

The Provider collects Customer's Data from:

The contract Customer entered into with Us;
The account Customer created or Services Customer subscribed to;
Viewing, downloading or using a Site;
Customer's subscription;
Customer's subscription to newsletters or other types of communications;
Customer's claims regarding the Provider's Service;

The Provider collect Customer's Other Information via:

Browsers, devices and other digital applications' use on such devices;
Server log files;
Cookies;
The sharing of information and data.

3. What does the Provider process Customer's Data for?

The Provider processes Customer's Data to:

Create and administer Customer's personal accounts;
Perform contractual obligations;
Provide Services;
Conduct and process various payment transactions;
Respond to Customer's requests or inquiries, or provide and improve customer support;
Communicate with Customer (e.g., administrative, promotional or commercial communications);
Provide, improve, optimise and customize Customer's experience;
Implement, ensure and improve Sites or Services security, combat fraud, and prevent data security breaches as defined by the GDPR;
Analyse, identify, improve and understand the Services and Sites functioning and the trends of the use of the Sites or Services;
Fulfil the Provider's legal obligations
Manage and administer Customer's Personal Data in compliance with GDPR

4. On what legal ground can the Provider process Customer's Data?

The Provider may process Customer's Data based on:

Customer's consent;
A contract Customer entered into with Us;
A legal obligation;
The Provider's legitimate interest (for example, to improve the Provider's Products and Services, to prevent fraud, to secure Sites and Services, or to customize the Provider's communication.

5. Who receives Customer's data?

The Data Customer sends to the Provider, directly or indirectly, is accessed exclusively by authorised individuals, only when necessary, and for the sole purposes referred to in Section 3 above. The Provider makes sure that such access complies with the security measures that the Provider implements.

Data recipients may be:

The Provider's subsidiaries;
Third-party providers with whom the Provider work to facilitate the Services' provision or access to Sites, such as but not limited to hosting services, data analysis, processing of payment transactions, providing infrastructure services, information technology services, customer services, e-mail distribution services or other similar services;

The Provider may also communicate Customer's Data to duly authorised individuals, only when necessary for the sole purposes referred to in Section 3 above, in various legal circumstances as outlined in our complete policy.

6. How long does the Provider use Customer's Data for? (data retention period)

The Provider keeps Data only for the time necessary to execute the contract, achieves the objective pursued, meets Customer's needs, executes the contract or meets the Provider's legal obligations.

The data retention criteria the Provider established includes:

The term of the contract entered into by Customer with Us;
The duration of the Customer's consent for a specific use;
The retention period required by applicable law (i.e., accounting or archiving obligations);
For prospects (in the absence of any subscription to a Service or purchase of a Product): 1 year or less from the day of the Data collection;
12 months or less for cookies.

When the Provider no longer needs to process Customer's Data, the Provider deletes it from the Provider's systems and databases or anonymises it so that Customer can no longer be identified.

7. Hosting-storage and transfer of Customer's data outside the European Union

The Provider takes all necessary measures to host and store Customer's Data on servers located in the European Union.

Certain Data may be collected, transferred, hosted and/or more generally processed outside Customer's country or jurisdiction of residence. Data protection and data security requirements differ from place to place and may not offer the same level of protection as those of Customer's country or jurisdiction of residence or of origin. However, the Provider and the Provider's subsidiaries take appropriate measures to protect the transfer of Customer's Data.

8. Security measures

The Provider implements appropriate physical, technical, administrative and organisational security measures in order to best protect, Customer's Data against loss, theft, misuse, abusive use, fraudulent access, disclosure, alteration and destruction.

No data transmission on the Internet can be 100% secure but the Provider is committed to implementing security standards recognised in the Provider's industry and designed to protect and prevent unauthorised access, disclosure and use of Data.

9. Customer's rights

Residents of the European Union/European Economic Area have the following rights under the GDPR:

Right to Information: right to obtain clear, transparent and understandable information on how the Provider uses Customer's Personal Data;
Right of access: right to access Customer's Personal Data held by the Provider about Customer;
Right of rectification, opposition or limitation: right to have Customer's Personal Data corrected if they are inaccurate or incorrect and/or to complete them;
Right to erasure/right to be forgotten: right to request the erasure or deletion of Customer's Personal Data;
Right to object to direct marketing: right to request or modify Customer's choice at any time to no longer receive communications;
Right to withdraw consent: right to withdraw Customer's consent to the processing of Customer's Personal Data when such processing is based on consent;
Right to data portability: right to request copying, transferring Customer's Personal Data to another database;
Right to contact Customer's local data protection authority: in case the Provider did not satisfy Customer's request to exercise any of Customer's rights above.

In order to exercise these rights, please contact the Provider at support@mywishbucket.com.

10. How can Customer contact the Provider?

Details about Provider: